Support desk — Monday to Friday, 08:30 to 17:30Client AreaGet help now →
Support desk

Something broken?
Start here.

Pick up the phone and you get an engineer who can actually fix it — not a queue and a script. Around nine in ten issues are resolved remotely, most of them on the first contact.

Checking…
Working out whether the desk is open…
08:3017:30
Monday to Friday08:30 – 17:30
Saturday & SundayClosed
Three ways in

However you reach us, the same engineers pick it up

There is no tier-one call centre in front of the people who fix things.

Call the desk The fastest route, and the right one if you are stuck. You get through to an engineer rather than a switchboard. 03333 22 11 00 Best for: anything urgent, or anything you cannot describe in writing Email the desk Raises a ticket automatically and gives you a reference. Include a screenshot and it usually saves a round trip. support@easylifeit.com Best for: non-urgent faults, requests and anything with an attachment Report something suspicious A dodgy email, an unexpected login prompt, a file that will not open. Say so early — we would far rather look at ten false alarms than miss one real incident. Call, and say it is security Best for: phishing, suspected compromise, anything that feels wrong
Customer portalRaise a ticket and track it yourself, any time of day. Sign in with your Microsoft or Google account. → Remote supportAlready on the phone to an engineer? Enter the code they give you and they can take it from there. →

We will never ring you unprompted and ask for a remote support code. How to tell it is really us

How urgent is it?

Tell us honestly and we will get it right

Pick the one that sounds like your situation. There is no penalty for calling something a P1 that turns out not to be — we would rather you did.

The business has stopped
Sounds like
  • Nobody can work
  • A site or server is down
  • Suspected security incident
  • Phones or email dead across the company
What to do

Call. Do not email. We pick it up immediately and stay on it until you are trading again.

A team or a key person is blocked
Sounds like
  • One department cannot access a system
  • A shared drive or application is failing
  • A director cannot get to their email
  • A recurring fault that keeps coming back
What to do

Call if it is stopping work right now, otherwise email and we will be on it the same day.

Something is wrong but you can work around it
Sounds like
  • A single user with a fault
  • A printer misbehaving
  • Software running slowly
  • Something that is annoying rather than blocking
What to do

Email. You will get a ticket reference and a realistic timescale rather than an optimistic one.

Nothing is broken, you need something
Sounds like
  • A new starter set up
  • Additional licences
  • A laptop specified and ordered
  • Access changed or removed
What to do

Email, with as much notice as you can manage. Starters and leavers especially — the earlier we know, the cleaner it is.

Before you call

Five things that get it fixed faster

None of it is essential. All of it saves you time.

1
Who is affected

One person, a team, or everybody — this changes what we do first more than anything else you can tell us.

2
When it started

And whether anything changed just before: an update, a new device, a password reset, a power cut.

3
The exact wording

Read the error out or send a screenshot. "It says something about a certificate" and the actual message are very different pieces of information.

4
What you already tried

So we do not ask you to restart it again. Nobody enjoys that conversation.

5
How you want us to reach you

If your email is the thing that is broken, give us a number that works.

Not a client yet?

This page is for businesses we already look after. If your current IT has gone quiet and you need someone today, call the same number and say so — we will tell you straight away whether we can help, and what it would involve.

Talk to us about taking over →