Raise and track tickets through the customer portal, connect with an engineer for remote support, or explore practical tools and resources for your business.
Raise a ticket, check progress on one you already have, review your history and see what is open across your team — without waiting for anyone to be free.
When an engineer needs to see what you are seeing, they will read you a short code. This is where you enter it, and it lets them work on your machine while you watch.
Practical help, whenever you need it
Useful starting points for a safer, smoother working day.
Every free checker in one place — email, Microsoft 365, Cyber Essentials, passwords and suspicious links — plus live NCSC threat updates and what to do first if you think you have been hacked.
Open the Security CentreNo email required. An introductory guide, not a certification assessment.
Explore our learning centre for practical IT and cyber security guidance for your business.
Visit the learning centrePeople joining and leaving
Tell us early and we will have everything ready on their first day, or properly closed down on their last.
Tell us who is starting, when, and what they need. We set up the account, mailbox and access rights, and have the equipment ready for their first day.
Raise a starter request→Five working days notice lets us order hardware and test it first. Shorter than that, send it anyway.
Tell us who is leaving and when. We close the account, deal with their mailbox and data, and make sure nothing stays open behind them.
Raise a leaver request→If someone has left suddenly, ring us instead. A phone call shuts the account in minutes.
This is worth knowing, because it is precisely how technical support scams work. Someone calls claiming to be from your IT provider, from Microsoft, or from your bank, says there is a problem, and talks you through giving them access to your computer.
The portal is for raising and tracking work in your own time. Remote support only does anything once an engineer has given you a code, so it is not a way to start a request — it is part of a call already in progress.
Sign-in uses your existing Microsoft or Google work account, so there is nothing separate to set up. If it will not let you in, call the desk and we will check your access.
No. Remote support sessions are started by you entering a code, are visible on your screen throughout, and end when the session ends. You can close it at any point.
Yes. The session page handles Windows and macOS, and will prompt for the right download when you enter your code.
Do not wait for a portal ticket. Call 03333 22 11 00 and say it is urgent — the phone is always faster than anything on this page.
Yes, depending on how your account is configured. Most clients have visibility across their organisation so managers can see what is open. Ask us if yours is not set up that way.
The desk is open Monday to Friday, 08:30 to 17:30, and you get an engineer rather than a queue.