Expert Articles

What value is a Service Level Agreement?
Expert Articles

What Value is a Service Level Agreement?

What value is a Service Level Agreement?

Indeed, good question! Marketing gurus preach that companies such as ours should offer guarantees to their clients based on Service Level Agreements. However, having reviewed many Service Level Agreements, they are frequently so carefully worded and qualified that the headline “guaranteed response time” becomes valueless; a document that looks cast iron in an effort to win your business but in fact can let you down when you most need it. This is a tactic to which we do not subscribe nor will adopt. Here at EasylifeIT™ we do things differently.

Is SharePoint Online a Document Management System?
Expert Articles Learning Centre Microsoft Office 365 Resources

Is SharePoint Online a Document Management System?

SharePoint is a Document Management System.

I am often asked if SharePoint can be used as a document management system – this is quite an odd question as that is exactly what SharePoint is…so how did we get to the point where that is questionable?

SharePoint has been through quite a revolutionary journey from petty file share to modern Intranet in a box. However, we seem to have got to a point where the visual has overtaken the reputation of the functional. So, let us clarify and answer the question asked:

So, what do we need from a Document Management system?

to sell or not to sell, that is the question
Expert Articles Learning Centre

Shakespeare Once Said: “To Sell or Not To Sell? That Is The question”


Ok, I know, Shakespeare didn’t actually say that, but it’s an interesting question right now, amid this Covid-19 pandemic, isn’t it?

If there is someone that wants to buy, why wouldn’t you sell?

In the first two weeks of the lockdown, the question I got asked the most was should I carry on marketing, is it crass? Well, my short answer was “yes, you should carry on marketing”. The question I am now seeing everywhere is “should I still sell?” Simply put, if there is someone that wants to buy, why wouldn’t you sell?

So many businesses are having to adapt and change their offering to stay afloat, so why would you go through all that change and then not sell?

dislocation stress home working
Expert Articles Learning Centre Working from home

Dislocation, Dislocation, Dislocation

Dislocation: A look at the impact of the coronavirus outbreak on our daily lives and our businesses

No, this is nothing to do with Phil and Kirstie, just a look at the impact of the coronavirus outbreak on our daily lives and our businesses. In particular, the impact that dislocation can have on our ability to rationalise the present and plan for the future.

Dislocation is defined as disturbance from a proper, original, or usual place or state. Suddenly, our sense of normality is ruptured and, in the midst of a global pandemic, we have the added stress of worrying about family, about ourselves and about our business livelihoods.

I’m unhappy with my IT support – what should I do?
Expert Articles Strategy and policy

I’m Unhappy With My IT support. What Should I Do?

I’m unhappy with my IT support. What should I do?

In this article, I explain what to do if you outsource your IT support to a third party and things aren’t going as well as they should be.


I don’t know what to ask, let alone understand the answers!

I’ve got an admission to make – IT used to be my least favourite thing at work. It all started from the shock of being given responsibility for the IT function in a very large manufacturing plant. My politics degree hadn’t covered servers, firewalls and networks. I had managerial experience but felt very uncomfortable wearing my new hat. I didn’t know what questions to ask; I wouldn’t have understood the answers even if I did.

What is CEO fraud and what can we do to avoid it?
Cyber security and resilience Expert Articles Learning Centre

What is CEO Fraud and What Can We Do to Avoid It?

What is CEO fraud and what can we do to avoid it?

CEO fraud reputedly cost companies a whopping $1.1bn in 2018 and has been increasing steadily ever since. Impacting any size of company from micro to enterprise it is essential to understand how the scam works to protect your company and employees from it.

Firstly, what is it?

CEO fraud is when scammers impersonate a company executive making urgent and sometimes confidential requests of a member of staff within the company. Their motivation is usually financial, but we have seen rare instances where confidential data has been requested.

EasylifeIT™ Data Protection Audit
Expert Articles GDPR Strategy and policy

EasylifeIT™ Data Protection Audit

Data Protection Audit



“GDPR – thank goodness that is over! I got fed up with e-mails asking for my consent and inviting me to read privacy notices.”
Relief seems to have been a common reaction to the arrival of the UK’s third generation of data protection laws. After months of media attention and a good deal of confusion, everything seemingly went quiet.

You could be forgiven for thinking the storm had passed. Time to start the clean-up operation and cleanse the inbox of all those GDPR related messages from May you never opened. It all blew over and nothing really happened. It was just like the Millennium Bug. Not quite…

Expert Articles GDPR Strategy and policy

GDPR – Separating Fact From Fiction

The new General Data Protection Regulation (GDPR) comes into force in May 2018. Awareness amongst businesses is increasing. However, whilst some companies are well on the way to updating their processes and procedures in preparation, the majority have either yet to start or are in the very early phases.

I’m confused – is this going to prevent ‘Business As Usual’?

A key concern of many businesses is confusion surrounding the implications. As the profile of GDPR has grown, so too has a perceived level of misinformation. It is something which the Information Commissioner’s Office (ICO), the government body which upholds data rights such as GDPR, recognises.

Expert Articles Strategy and policy

Using systems to help your business prosper

When we started EasylifeIT in 2006, my business partner insisted that we had strong systems in place from day one. More than a decade on and having seen the company flourish over that period, I appreciate more than ever how sound that advice was. It’s something I’m passionate about when I work with clients because I know from my own experience that it delivers results.

Despite having worked in the IT industry, but unlike many of my peers, I am a firm believer that not every problem requires an IT solution. However, when it comes to driving customer service and sales efforts, I am completely sold on the value of systems.

Expert Articles Strategy and policy

IT policies – A cure for insomnia?

IT policies – A cure for insomnia?

Let’s face it – IT policies are not the most exciting topic. Because of that reality, there are two common (but similarly futile) approaches:

  • Approach 1 – don’t bother.
  • Approach 2 – Find a generic IT policy on the internet. Put a copy in the staff handbook. Hope the staff will read it.

Does this sound familiar? Don’t worry – you are far from alone if so. However, it’s still worth taking a moment to think about trying to be better than average. The good news is that it isn’t difficult or costly to make a big step forward. And it’s worth doing to help protect your business, your customers and your staff from the threat of cyber crime.