How much does IT support cost?

The usual response to the question of cost is met with “it’s complicated” or “it depends”, and indeed it does, but it is possible to give some indicative costs based on a few assumptions. Just like buying a new car there are a multitude of options and add-ons to the basic package which improves the experience, but the base price of the car is known, and the same applies to IT services .. and on that basis, we can give you a guide here.

Until recently, we priced our services based on a “per device” model. While this worked well enough, it did require an audit of the potential customers system or for the prospect to supply this information. The consequence was that it was difficult to price our service without first engaging with us or an appointment or visit to audit the system. Last year however, we went back to the drawing board and observed that 99% of customers could be averaged to a “per user” cost without detriment to either party. Thus, if you have more than 10 users, we can confidently give you a reliable, indicative cost just based on how many people use a computer in your company. We don’t need to know how many servers you have, or how many PC’s or laptops. We have used our own data to produce an average cost to include all these items in a simple “per user” cost

So, how many people in your company use a device? This can be a PC, iMac, laptop or CAD workstation? Lets also assume that like most of our customers you wish to have the following benefits as a basic requirement

• Unlimited remote support during office hours
• 24/7 monitoring of servers, PC’s and laptops for proactive intervention
• Automated maintenance of servers, PC’s , laptops and workstations to keep thinks operating at their best

Cost on a “per user per month” basis.

Examples

• 10 user network on the ManageIT package = £389.50 per month
• 20 user network on the SecureIT package = £1099.00 per month
• 50 user network on the OptimumIT package = £3497.50 per month
• 100 user network one the ManageIT package = £3895.00 per month

All prices subject to VAT

• Daily reporting of system KPI’s to your Inbox; tells you if there are any issues on the system
• Patch management of servers, PC’s, laptops and workstations for Microsoft and 3^rd Party software updates and protection

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.