Strategy and policy

Expert Articles Strategy and policy

Off the shelf or bespoke? Which type of software is right for me?

Off the shelf or bespoke? Which type of software is right for me?

You have a business problem.  You know IT could help you solve it.  But you don’t know where to begin.  Have you ever been in that position?

The starting point is often to think about whether someone has already invented a solution that you could purchase and configure for your needs.  These are often referred to as ‘off-the-shelf’ or ‘third-party’ solutions.

The more generic the challenge, the more likely somebody has invented a solution.

Online accounting packages are a good example.  Every business from the smallest to the biggest needs to understand its income and expenditure.  Type “Online accounting software” into any search engine and you will see that there is a lot of competition for your business.

EasylifeIT Director Expert Articles Strategy and policy

Deliver outstanding customer service using technology

I once heard said that 60% of lost business is through “perceived indifference” on the part of the vendor. I have never been able to verify this figure, but looking back on my own dealings with various companies, I can well believe it. Hours spent listening to a recorded voice assuming me how valuable my call is, promised calls not returned and quotes that take days or weeks to arrive; usually after numerous calls to chase. I have walked away from numerous suppliers because what makes them looks bad reflects on your dealings with your own clients. “Sorry, but I am still waiting for the information” only washes for so long.