Virus Advisory – Attention!

October 13, 2009 – 3:17 pm

Quite a few of our customers have reported the following email in their inbox.

This appears to contain a link to an infected file containing a Trojan. Please DO NOT follow this link. If you have already done so, please contact us as soon as possible. This email is not from us or anyone else concerned with the security of your PC and network. A sample of the email follows :

Regards

EasylifeIT

The email content is detailed below

Attention!

On October 16, 2009 server upgrade will take place. Due to this the system may be offline for approximately half an hour.
The changes will concern security, reliability and performance of mail service and the system as a whole.
For compatibility of your browsers and mail clients with upgraded server software you should run SSl certificates update procedure.
This procedure is quite simple. All you have to do is just to click the link provided, to save the patch file and then to run it from your computer location. That’s all.

http://updates.yourcompany.com.secure.admin-db.net/ssl/id=755415319-info@yourcompany.com-patch1307.aspx

Thank you in advance for your attention to this matter and sorry for possible inconveniences.

System Administrator

By Lindsey Hall | Posted in Uncategorized | Tagged , | Comments (0)

Deliver Outstanding Customer Service Using Customer Manager

October 9, 2009 – 6:37 pm

I once heard said that 60% of lost business is through “perceived indifference” on the part of the vendor. I have never been able to verify this figure, but looking back on my own dealings with various companies, I can well believe it. Hours spent listening to a recorded voice assuming me how valuable my call is. Promised calls not returned and quotes that take days or weeks to arrive, usually after numerous calls to chase. I have walked away from numerous vendors, because what makes them looks bad reflects on your dealings with your own clients. “Sorry, but I am still waiting for the information” only washes for so long.

This invaluable insight came my way at around the time that Sentinel Business IT was born. Until that point, all the planning and conversation was around winning new business, but little about managing the client once they came on board. It was therefore decided early on that we would not use voicemail, preferring instead to ensure that the phone would always be answered by a human being, even if that was an answering service. We also set ourselves the objective of always returning a call or providing information when promised and ensuring effective communication with the customer, even if it was just to say that we were still waiting for the information requested; often it is the silence that infuriates. Finally and crucially, in a world where the concept of “customer service” seems to reach no further than the mission statement, we needed to deliver truly outstanding responsiveness and service. Read More »

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EasylifeIT Teamlink “Lunch & Learn” for shared offices and serviced workspace

September 13, 2009 – 6:37 pm

Sentinel Business IT is announcing a series of Lunch & Learn sessions to introduce the benefits of their EasylifeIT Teamlink products to small business owners who use shared offices and serviced workspace.

EasylifeIT Teamlink requires no additional hardware or software, is available for a small monthly subscription, and will vastly improve the way you communicate with and service your existing clients and win new business. Launched in August 2009, EasylifeIT’s Professional Email, Customer Manager and Collaboration Site have already revolutionised the way business people work and share information with their colleagues. An EasylifeIT Lunch & Learn session is free of charge, lasts no longer than 60 minutes, and we even provide a bite to eat. These events will be hosted by Richard Taylor of Sentinel Business IT Ltd, with contributions by Lindsey Hall.

To arrange an EasylifeIT “Lunch and Learn” and discover how we can help you call us on 0800 043 9186 or email lunchandlearn@easylifeit.com

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Tom Tom at last finds its way onto iPhone

September 12, 2009 – 2:26 pm

For those who love their iPhone, but lament the lack of an effective GPS, Tom Tom have now released their Sat Nav package for Apple’s iPhone 3.0 and 3GS at the cost of £60.00

For more information and an independent review, see the link below

http://bit.ly/15jFjr

Lindsey Hall
Sentinel Business IT – 12th September 2009

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Facebook Fan Check Panic

September 7, 2009 – 5:55 pm

Early indications suggest that this may be an elaborate hoax. It is strongly suggested in the trade that the Fan Check application itself is benign, but there are a load of bad sites carrying spyware, which people are finding if they type “fan check facebook” ( or similar ) into Google. Thus driving concerned users into harms way. Very crafty !!

Although a few antivirus people have put in place precautionary measures, nobody as yet has found anything dangerous about this application.
See the Sophos advisory here
http://bit.ly/wCQJV

Lindsey Hall. Sentinel Business IT Ltd.

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How many revisions of the same document or presentation are in your inbox?

August 3, 2009 – 5:06 pm

How many revisions of the same document or presentation are in your inbox? You can now avoid large, multiple emails back and forth between team members.

Collaborating on documents and ideas is critical to keeping your business running and your customers satisfied. Your team needs to share and contribute to proposals, project plans, and other work whether working together onsite or remotely.

EasylifeITTM Teamlink Collaboration Site provides you with secure, robust document and resource management, built on proven Microsoft technology, without investing in costly hardware and software.

Store Documents online: Everybody can access documents which are stored centrally on Teamlink Collaboration Site. The files can be accessed by clicking on a internet browser from anywhere in the world.

Blogs: With Teamlink Collaboration Site, staff members can use blogs to share information and document thoughts on a particular discussion.

Calendars: Everyone can share calendars and add tasks with completion dates to Teamlink Collaboration Site with absolute control of access to specific calendars.

KnowledgeBase: Share information on how to resolve common issues and prevent duplication of effort.

Task Management: Employees can share tasks, list of tasks with the project members, and create or assign tasks easily with Teamlink Collaboration Site. The task list can be shared by everybody on the project to monitor the development of the project on an ongoing basis.

Create Documents Online: Using Teamlink Collaboration Site, each person can create documents, sheets and presentations online.

Contact List: You can synchronize the contact list with your Outlook and mobile phone. You can share the contact information with other members of your site.

Prices start from just £35.00 per month per site – Call 0800 043 9186 or email demo@easylifeit.com to arrange a demonstration of EasylifeITTM Teamlink Collaboration Site

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Forget the server and make a date with EasylifeIT Teamlink

July 1, 2009 – 2:50 pm

Ever wanted to set an appointment with a new business associate and couldn’t commit there and then because you didn’t have your diary to hand? Perhaps you needed to look up a filed email on the run and didn’t have the facility to do so? Now, there’s no need to suffer such great embarrassment again, because the inspirational team at Sentinel Business IT Ltd have come up with the answer, much to the relief of small business owners throughout the region and it doesn’t involve the expense of purchasing a server!

Since the company reached the finals of Peterborough’s Best New Business Idea in 2007, there’s been no stopping this team from bubbling over with ideas, just right for today’s business professional or small business owner. In fact this innovative company have gone from strength to strength, supporting in excess of 80 servers with 350 small business users nationwide.

Sentinel Business IT Ltd are proud to launch 2 new products under their EasylifeITTM brand called Professional Email and Customer Manager, both of which have been specifically designed for the business professional and small business owner who simply cannot justify the purchase of a server in these difficult times, but still need to stay in contact with clients and business associates and share customer sales and service information with colleagues.

“Most people who have worked in larger companies expect the ability to share customer information, contacts, calendars and their Inbox with others, as well as being able to access that same information from home or mobile, but previously these features have only been available to those with servers. Now that has all changed”, said Lindsey Hall of Sentinel Business IT Ltd. “In the current climate, buying and running your own server is an unnecessary headache for an aspiring small company.”

Software as a service (SAAS) gives you the ability to enjoy all the features of a professional email system and customer database without the associated hardware and software costs. Located on super fast Microsoft servers and backed up with guaranteed availability, it allows you to be truly mobile and informed with customer information available securely from virtually any location. An essential for any sales team and distributed workforce.

EasylifeITTMs Professional Email and Customer Manager is available for a simple low cost monthly subscription and gives you full access to big company features at small business prices and of course there is no need for that server, just a broadband connection.

For further information or advice please contact Sentinel Business IT Ltd free on  0800 0439186, email: info@easylifeit.com www.easylifeit.com

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